1. Introduction

Welcome to Sailon Logistics, and thank you for choosing our services. At Sailon Logistics, we prioritize your privacy and the security of your personal data. This Privacy Policy aims to inform you about how we process and protect your personal data when you engage with us as a customer, supplier, visitor, job applicant, or in various other capacities.

2. Personal Data

a. Definition: Personal data, as per Art. 4 GDPR, refers to any information related to an identified or identifiable natural person, including but not limited to their name, address, phone number, email address, and more.

b. Non-Personal Information: In the context of our business, we also process relevant information that does not qualify as person-identifiable information. This data, like cargo information, container tracing, and schedules, is essential for our services and is processed digitally through various tools and platforms, each with its own privacy terms.

3. Data Controller

Data processing activities may be conducted by various entities within Sailon Logistics. If you have any questions regarding the collection, processing, or use of your personal data or wish to exercise your data subject rights, please contact us at support@sailonlogistics.co.in

4. Your Rights as a Data Subject

As a data subject, you have rights under relevant national or international data protection laws, which include but are not limited to:

a. Right of access;
b. Right to rectification and erasure (commonly known as the “right to be forgotten”);
c. Right to restriction of processing;
d. Right to data portability;
e. Right to object, unless there are legitimate grounds for continued processing;
f. The right to file a complaint with your local supervisory data protection authority;
g. The right to withdraw your consent at any time, with effect for the future.

To exercise these rights, please contact our Corporate Data Protection Office. We will strive to respond to your request within 30 days, and we may request proof of identification to verify your request if necessary.

5. Recipients

In addition to sharing personal data with other entities within Sailon Logistics, we may share your data with the following recipients:

– Agents operating on behalf of Sailon Logistics and other affiliated entities.
– Third parties, including consignees, notify parties, freight forwarders, and supply and service providers.
– Supervisory authorities.
– IT service providers and platform/hosting providers.
– Consultants.

We only share your personal data with these recipients when it is necessary for the purposes of processing, as described in more detail under the respective processing activities. We may also disclose your data to meet legal requirements, including for fraud prevention, security checks, auditing, customs declarations, and law enforcement.

6. Transfer of Your Personal Data

Your personal data may be transferred to and accessed by various Sailon Logistics entities and unaffiliated service providers, which may include countries outside India. We comply with applicable legal requirements and provide adequate data protection, even when data is transferred outside India, by relying on appropriate international data transfer mechanisms and safeguards.

7. Data Retention

We will retain your data for a reasonable period necessary to fulfill the purposes outlined in this Privacy Policy, unless longer retention is required or permitted by law or due to questions or complaints that require us to retain data for an extended period.

8. Security of Your Personal Data

We employ various technical and organizational measures to protect your personal data from unauthorized access, loss, use, disclosure, alteration, or destruction, in accordance with applicable data protection laws. Our external partners are also contractually bound to comply with relevant IT security standards.

9. Children and Minors

We do not process personal data related to children and minors under the age of 16, unless required by law. If we become aware of such data collected without the informed consent of a parent or legal guardian, we will promptly delete it.

10. Processing of Non-Personal Data

As part of our commitment to digitization in logistics, we engage in data exchange with third parties on a need-to-know basis. We share operational and production data as necessary to provide our services efficiently. This includes data related to the physical movement of cargo and, in some cases, cargo descriptions or HS-Codes.

11. Logistic Chain Platforms

We actively participate in various logistics platforms and are dedicated to increasing transparency in the ecosystem. We follow the relevant data provisioning and sharing requirements of platform operators, integrating their technology into our services while maintaining the highest data security standards, especially when personal data is involved.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please reach out to our Corporate Data Protection Office at support@sailonlogistics.co.in
Thank you for entrusting Sailon Logistics with your logistics needs. Your privacy is important to us, and we are committed to protecting it.