Frequently asked questions

Wondering about our shipping and logistics services? Dive into our frequently asked questions to gain a deep understanding of how we streamline your global supply chain. If you can’t find the answers you seek, don’t hesitate to get in touch – your satisfaction is what drives us.

All
Booking and Process
Customs and Regulations
General
Payments and Pricing
Shipping Services

We are committed to transparency. Any additional charges or fees will be clearly communicated to you during the booking process. We strive to avoid hidden costs and provide a clear overview of the charges involved in your shipment.

Our pricing structure is based on the specific service, cargo type, and destination. We provide a detailed breakdown of pricing during the quoting process, ensuring you have a clear understanding of the costs involved.

Yes, we offer discounts and promotions for our loyal customers. Our team will inform you of any applicable discounts or special offers based on your shipping history with us.

Shipping costs are calculated based on several factors, including the nature of the cargo, destination, shipping method, and other variables. We provide a transparent breakdown of the costs during the quoting and booking process.

Yes, our experts are well-versed in import/export regulations for various countries. We can provide guidance and information to ensure your shipment complies with the specific regulations of your chosen destination.

In the event of customs issues or delays, our team will work closely with the appropriate authorities to address and resolve the situation, minimizing disruptions to your shipment.

Yes, we provide comprehensive support with customs documentation and paperwork to ensure your shipment complies with all necessary regulations.

Customs regulations vary by country. Our experts can provide guidance and assistance in understanding the specific requirements for your destination.

We have a dedicated team of experts experienced in customs procedures and international regulations. We ensure a smooth customs clearance process to minimize delays and ensure compliance.

While we strive to minimize delays, unforeseen circumstances can sometimes occur. In the event of a delay, our team will keep you informed and work diligently to address the issue and get your shipment back on track.

We understand that plans may change. Depending on the stage of your shipment, we will do our best to accommodate changes, although additional fees or delays may apply.

The specific documents and information needed can vary based on the destination and nature of the shipment. Our team will guide you through the necessary documentation and requirements for your particular shipment.

You can easily track the status of your shipment through our online portal, providing real-time updates on its journey from origin to destination.

Booking a shipment with us is a straightforward process. You can start by obtaining a quote on our website, and from there, our team will guide you through the rest of the booking steps.

Transit times can vary based on the destination and shipping method. We will provide you with an estimated transit time during the booking process, ensuring transparency about the expected delivery schedule.

Yes, we can assist you in arranging cargo insurance to provide added protection for your goods during transit.

You can easily obtain a shipping quote by visiting our website. We offer an online tool that provides instant on-the-spot quotes for your specific shipment.

Absolutely. We offer expedited services for time-sensitive cargo. Your shipments will receive priority handling to meet your tight deadlines.

SailOn Logistics distinguishes itself through a combination of expertise, a global network, and a customer-centric approach. We prioritize efficiency, reliability, and cost-effectiveness in every shipment.

We handle a wide range of cargo, from general goods to specialized shipments such as hazardous materials. Our versatile services cater to all your shipping needs.

Obtaining a quote is easy! Visit our website to get an on-the-spot quote for your shipment. No need to contact us; it's available at your fingertips.

We have a dedicated team of experts well-versed in customs procedures and international regulations. We ensure smooth clearance, minimizing delays and ensuring compliance.